The Nautical Dog hopes you and your furry family members enjoy your purchases. However if something doesn’t work out, you can return for a full refund within 7 calendar days, or exchange or receive store credit within in 30 calendar days. All items returned must be in unused/unworn condition and have all tags attached. Frozen items are not returnable. For sanitation reasons, beds are not returnable. Opened bags of treats, chewed on toys, cannot be returned. All clearance sales are a FINAL sale.